Refund & Return Policy
Return Eligibility
Our policy allows you to return the item up to 14 days from the date you receive your item.
- Returned products must be in the same condition as sent out, unworn and with all tags still attached in the original packaging.
- For hygiene purposes, no refunds will be given for products that have perfume, makeup, body odours, or cigarette smoke present.
- Any objects found within the returned item or inside pockets will be seen as evidence of use.
Return postage is at the buyer’s cost & responsibility until it has arrived safely with us.
We highly recommend returning your items using a tracked & signed for service to ensure they arrive with us and prevent being lost by the chosen postal service.
Please note: Only professional couriers are eligible to handle any returned goods back to our HQ. As a business, we do not allow general public deliveries for returned goods.
Any item that does not meet the criteria set out in the return policy will be rejected and returned to the sender. You may be asked to cover the delivery cost of rejected items.
What Items Are Not Eligible for a Return?
The following items cannot be returned:
- Gift cards
The Item I Received is Damaged!
If you believe you have received a faulty/damaged item, please contact our customer care team.
When you get in touch with us, please kindly provide:
- Your order number
- A photograph of the item showing the damage
Depending on the damage and timeframe, our team will work to provide a solution.
Please be aware that items damaged due to normal wear and tear will not be considered faulty.
Can the Items Be Exchanged?
Unfortunately, we currently do not offer exchanges for any orders placed on our platforms. However, you're welcome to return items for a refund, provided they meet our return criteria.
What Are the Refund Options?
All returns will be refunded back to the original payment method.
How Do I Ship Back the Items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Processing Your Refund
Once we have received your returned item, your return will be processed within 5 working days.
If all the return criteria are met, funds can take up to 7 working days to appear back in your account.
Return Address
All returns should be sent to:
Please ensure that the return is addressed correctly to RADACTIVEGEAR LTD to avoid any processing delays.
📍 Unit TC05
1 Rocky Lane
Aston
Birmingham
B6 5RQ
United Kingdom
Need to Get in Touch?
If you have any issues with your item or problems returning the item back to us within the required time frame, please get in contact with us as soon as possible.
Decisions on processing refunds outside of the 14-day return period will be at our discretion.
📧 Contact our returns department at: info@radactivegear.co.uk
